At Catherine Boreham Fine Artist, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us as soon as possible so we can assist you in finding a resolution.
- Refunds and Returns Policy This refunds and returns policy applies to all products purchased from Catherine Boreham Fine Artist. We comply with Australian Consumer Law and the relevant regulations for refunds and returns.
- Refunds If you are not satisfied with your purchase, we offer a full refund within 30 days of purchase. To be eligible for a refund, the item must be in its original condition and packaging, and you must provide proof of purchase.
- Returns If you receive a product that is faulty, damaged, or not as described, we offer a free return within 30 days of purchase. To initiate a return, please contact us with a description of the issue and photographic evidence, and we will provide you with a return address.
- Exchange We do not offer exchanges at this time. If you wish to exchange your item, please initiate a return and make a new purchase.
- Shipping Costs We do not refund shipping costs for returns or exchanges, except where required by law.
- Non-Refundable Products The following products are non-refundable:
- Commissioned artwork
- Reproduction artwork that has been printed on demand
- Digital products, such as digital downloads or gift cards
- Cancellation of Orders If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, you will need to initiate a return.
- Contact Us If you have any questions or concerns about our refunds and returns policy, please do not hesitate to contact us using the details provided on our website. We value your satisfaction and are committed to providing excellent customer service.
Thank you for choosing Catherine Boreham Fine Artist.